The Reserve At Chester Zoo – A Favorite for Families in Chester

The Reserve at Chester Zoo offers complimentary access to Chester Zoo for all hotel guests, with a private entrance that provides exclusive early entry to the Heart of Africa section. Guests participate in unique wildlife experiences exclusive to hotel guests, including after-hours Savannah tours with zoo rangers and behind-the-scenes giraffe kitchen and barn visits. The hotel also provides customized family programs that engage children and adults, such as campfire stories and conservation talks led by knowledgeable rangers.

The hotel's lodges feature an integrated nature-inspired design that places guests directly overlooking giraffe, zebra, and blesbok enclosures from private balconies. Each lodge includes a spacious living area, a superking bed positioned for animal viewing, and a bathroom with a double shower and a copper roll-top outdoor bath. VIP Giraffe Lodges add private decking with a copper bathtub and direct giraffe-feeding points, though feeding depends on animal cooperation.

The on-site restaurant serves British cuisine with vegetarian, vegan, and gluten-free options, using locally sourced ingredients from the hotel's special partnerships with local businesses. Evening meals include a three-course menu with choices such as steak, fish and chips, and desserts, while breakfast offers a full English, fresh fruit salad, pastries, and a buffet selection. The bar provides wine, champagne, and cocktails alongside a 12.5% service charge applied to all food and drink orders.

The on-site spa provides wellness treatments and relaxation services, complementing an outdoor pool available for summer use. Guests have access to a fitness center and can enjoy the outdoor fireplace and terrace seating areas. The hotel also offers board games and puzzles for quiet entertainment, along with evening entertainment such as live music and the campfire stories program.

Family-friendly facilities include dedicated children's play areas and customized family programs designed to engage both children and adults through interactive experiences. The hotel provides a cot for infants (with a thin base, no mattress) and can accommodate dietary needs such as vegetarian, vegan, and gluten-free options at the restaurant. Valet parking and electric vehicle charging stations are available to simplify arrival for families with young children.

Wildlife: Exclusive after-hours Savannah tours & giraffe kitchen visits

Zoo Access: Complimentary 2-day entry with early Heart of Africa access

Rooms: Giraffe lodges with private balconies overlooking animal enclosures

Dining: British cuisine from locally sourced ingredients

Wellness: On-site spa, outdoor pool & fitness center

Family: Children's play areas, customized programs & valet parking

Business: Flexible meeting facilities for corporate events & complimentary EV charging